Executive Summary
Snap-on partner with Ford, Renault, Hyundai, Infiniti and many other leading automobile manufacturers. Fresh, modern, direct marketing technologies were sought across a leading, global brand of car showrooms. The aim: transformthe customer experience - driving car sales and revenue.
Snap On
For decades, Snap-on Business Solution were viewed primarily as a tools company. As the brand evolved, their value spread beyond the garage, supporting critical industries inside and outside of vehicle repair. Today, their portfolio spans a broad array of productivity solutions. An S&P 500 company with annual revenues of $3.4 billion; Snap-on products are available around the globe.
The Challenge
- Required full project management critical to multi-site roll-out
- Ongoing support and response times
- Insufficient in-country resources at over 200 sites
- Issues with local business customs and language barrier
- Economic viability of dispatching Snap-on engineers
Our Acknowledged Expertise
Snap-on needed us to plug critical resource gaps in order to fulfil video wall and digital signage installations across over 200 pan-European car showrooms.
- Able to define project management schedules
- Mobilise certified, in-country engineers
- Enabled rapid deployment to scheduled time-slots
- No disruption to showrooms and customer service
- Highly experienced, accredited digital signage expertise
The Solution
Panoramic engineers are certified to install, replace and diagnose Samsung screens, trained in content management such as Magic Info and Scala, and trained in leading audio-visual solutions such as Poly, Lifesize and BrightSign.
- We were able to remedy travel costs, language barriers and certified engineer availability
- Our understanding and knowledge of software deployment on digital media players and content management was invaluable
- Expert diagnosis and repair minimized troubleshooting
- Conducted staff training on digital signage across over 200 showrooms
- On-going support, maintenance and aftercare Break-Fix services included in the package
We are very happy with the level of service that we receive from Panoramic Signage. Their partnership is efficient, reliable and cost-effective. They continually produce the high-quality experience and support which our brand demands.
Snap-on Executive
The Results
- Flawless planning, service and execution
- Project completed on-time and on-budget
- Exceeded the business objective: drive better customer information through digital signage
- Increased sales and revenue -revolutionisingthe customer experience